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On June 2, customers of hosting provider VDSina began reporting widespread issues affecting virtual servers, along with outages of the company's website and customer control panel. As of the morning of June 3, some services remained unavailable, while VDSina's Russian platform operating through vdsina.ru had been restored shortly after the incident began and was reportedly functioning normally.
As users searched for answers, various theories quickly emerged online, ranging from DDoS attacks and hacking incidents to claims of a complete infrastructure collapse. Company representatives urged customers not to treat speculation as fact, stating that no evidence currently supports such scenarios.
Provider Says the Problem Originated Outside Its Own Infrastructure
According to company representative Anton Svershchevsky, the disruption was caused by issues within the network infrastructure of telecommunications providers and occurred outside VDSina's direct operational environment.
The company stated that engineers began working on the incident immediately after it was detected. At the same time, VDSina declined to provide specific recovery timelines until more precise information became available from infrastructure partners.
In several public updates, Svershchevsky dismissed rumors suggesting catastrophic damage to the platform. According to the provider, servers remain recoverable and many of the more dramatic claims circulating online are unsupported by available evidence.
Partial Recovery Underway
During the night of June 3, VDSina reported that access had already been restored for some customers. The recovery process, however, remains ongoing, and service availability may vary depending on a user's location and the network routes involved.
The company separately noted that servers hosted on the Russian VDSina platform were restored almost immediately after the primary outage. Remaining issues are reportedly linked to the availability of specific network paths rather than to failures affecting all customers equally.
According to the provider, engineers continue to work with infrastructure partners to restore full connectivity. On some days, the internet resembles a perfectly tuned cluster; on others, it looks more like a tangled bundle of cables hidden behind an office cabinet that nobody has dared to open for years.
Customer Data Reportedly Remains Safe
One of the main concerns among customers was the status of virtual machines and hosted data. VDSina issued a separate clarification on that matter.
The company stated that the incident affects only service accessibility and network connectivity. According to VDSina, no customer data loss, virtual machine corruption, or backup failures have been detected.
Based on the information currently available, the event appears to be a network-related outage rather than an incident involving data destruction or infrastructure loss.
Network Availability: Global Problem
As the incident continues, new information from the networking community has emerged that appears to support VDSina’s claim that the disruption is related to network infrastructure rather than data loss or damage to customer virtual machines.
Users monitoring global routing tables noticed that several prefixes belonging to VDSina’s autonomous system, AS216071, were no longer being properly advertised during the outage. According to publicly available BGP data, part of the provider’s routing infrastructure relies on connectivity through the Dutch network operator MIRhosting B.V. (AS52000), which serves as one of VDSina’s upstream partners.
At the same time, reports have surfaced about infrastructure issues affecting facilities and network resources associated with MIRhosting. If some of VDSina’s routes were indeed dependent on that upstream provider, the disappearance of specific BGP announcements could explain the symptoms reported by customers: servers themselves remain operational, but become unreachable because the network can no longer determine a valid path to them.
From a technical standpoint, this would also explain why the outage has affected customers differently. Some users began regaining access to their VPS instances during the night of June 3, while others continued experiencing connectivity problems. In large-scale routing incidents, service availability often depends on which carriers and network paths are used between the customer and the affected infrastructure.
If this theory is ultimately confirmed by the provider, full restoration may require either the recovery of the affected upstream connectivity or the rerouting of traffic through alternative network partners. VDSina has not yet published its final technical report, so these conclusions should currently be viewed as an informed assessment based on publicly available BGP routing data rather than an officially confirmed explanation.
Final Report Still Pending
VDSina has indicated that it plans to publish a detailed post-incident analysis once recovery efforts are complete. The provider also intends to release an official explanation of the root cause after its investigation concludes.
We will continue to monitor the situation around VDSina and publish new details as they become available.
Update
Around midday European time, the VDSina website was restored. The client panel is currently displaying a placeholder page with information about the current status of the hosting service. Judging by the information it contains, there are still issues with the availability of some servers in the second Dutch data center. Access to the panel itself is currently unavailable.
Update 2. Data center relocation, pricing frozen, IP addresses subject to change
Late in the evening of June 3, VDSina announced the start of the migration of its core infrastructure to another data center. According to the provider's representatives, customers whose servers have already been restored to service (approximately 10% of customers so far) may experience additional short-term outages. During the migration process, temporary interruptions to certain services, including the control panel, are possible. Such outages are planned primarily during the night, when user activity is typically lower.
While the work is ongoing, the provider announced that billing for servers has been temporarily suspended. Furthermore, VDSina representatives reiterated that the incident did not result in the loss of customer data: virtual machines and user information remain intact.
However, the infrastructure relocation may have significant consequences for some customers. The company warned that some virtual servers may receive new IP addresses. For projects where addresses are hard-coded into external service settings, such news typically generates less enthusiasm than a scheduled wallpaper update in the office.
According to available information, the full infrastructure migration is planned to be completed within a month. The provider promised to publish further announcements as key migration stages are completed.